Uber chief govt Dara Khosrowshahi mentioned he was sorry for the “errors we have made” after the taxi-hailing agency misplaced its London licence.
He mentioned in an open letter that Uber would enchantment towards the town’s resolution, however accepts it “should change”.
On Friday, Transport for London (TfL) denied Uber a brand new licence to function.
Mr Khan mentioned: “I welcome the apology from Dara Khosrowshahi, the Uber CEO. Clearly I’m happy that he has acknowledged the problems that Uber faces in London.
“Despite the fact that there’s a authorized course of in place, I’ve requested TfL to make themselves obtainable to satisfy with him.”
TfL cited issues over public security and safety in its resolution to not renew Uber’s London licence.
Nonetheless, Uber says it has adopted the regulator’s guidelines and works intently with the Metropolitan Police.
Mr Khosrowshahi, who took over at Uber lower than a month in the past, wrote on Monday: “Whereas Uber has revolutionised the best way folks transfer in cities all over the world, it is equally true that we have got issues flawed alongside the best way.
“On behalf of everybody at Uber globally, I apologise for the errors we have made.”
In a letter addressed to Londoners, the brand new boss mentioned the agency “will not be excellent, however we’ll hearken to you”.
Earlier, the Mayor of London mentioned Uber had put “unfair stress” on Transport for London (TfL), with an “military” of PR consultants and legal professionals.
Mr Khan, who can be chairman of TfL, advised the BBC: “What you may’t do is have a scenario the place unfair stress is introduced on a quasi-judicial physique, the place there are officers working extremely onerous.
“I admire Uber has a military of PR consultants, I admire Uber has a military of legal professionals – they’ve additionally made aggressive threats about taking us to courtroom.”
Whereas Mr Khan chairs the TfL board, in response to the organisation, he was not concerned within the strategy of deciding whether or not to situation Uber with a licence.
That’s dealt with by TfL’s taxi and personal rent division.
Uber is eager to carry talks with officers from that division “as quickly as doable”, Fred Jones, a senior govt with Uber within the UK, advised the At this time Programme.
Mr Jones mentioned that Uber was “not clear” concerning the points raised by TfL when it denied the corporate a licence.
One of many factors raised by TfL was Uber’s “strategy to how Enhanced Disclosure and Barring Service (DBS) checks are obtained” for its drivers.
That a part of the method was not even dealt with by Uber, mentioned Mr Jones. As a substitute, the drivers organised their very own DBS examine and took that paperwork to TfL.
TfL then evaluations that software earlier than giving the motive force a licence permitting them to drive for Uber.
TfL wouldn’t elaborate additional on its situation with the best way through which Uber organises DBS checks, as a result of that might be more likely to come up when Uber appealed towards the choice.
It might solely repeat that it was Uber’s “strategy” to DBS checks that was the issue.
Greater than 750,000 folks have signed an internet petition in a bid to maintain Uber working in London after its licence expires on 30 September.